Playing online should be entertainment, not a burden. At w99my, we believe every user deserves a fun gaming experience while staying in control. This page brings together all the tools, guides, and support resources we provide for you.
Does not accept from individuals under 18 years of age — age verification via KYC is carried out in full.
Providing self-control tools that is easily accessible directly from the user account panel.
Training the support team to identify and assist users who show signs of addiction.
Honoring self-exclusion requests without question and immediately, including permanent exclusion.
Does not target with promotions to users who are currently in a cooling-off or self-exclusion period.
Online gaming — whether slots, live casino, fish shooting, or sports betting — is a legitimate and enjoyable form of entertainment when done right. However, like any form of entertainment involving money, it requires a mature and disciplined approach.
At w99my, we do more than provide a gaming platform — we are committed to ensuring every Malaysian user who joins us understands how to play responsibly. That means setting clear limits, recognising early warning signs, and knowing when it is time to take a break.
Responsible gaming is more than just a rule — it is a mindset. It is about ensuring your gaming activity remains a conscious choice, not a compulsion or an escape from problems. When you set a budget before playing, stick to the limits you have established, and enjoy the game without feeling pressured, that is the definition of playing responsibly.
The w99my platform was built with these principles at its core. Every self-control feature we offer is accessible directly from your account settings panel — no complicated process, no delays. We understand that when someone needs help or wants to set limits, it should happen easily and immediately.
If you feel that gaming is starting to affect your daily life, personal relationships, or financial health, please use the tools we provide or contact our support team, available 24/7.
Remember: Wins are not guaranteed in any game. Only play with money you can afford to lose.
All these tools are accessible directly from your account panel without needing to contact support. Control is entirely in your hands.
Set a maximum daily, weekly, or monthly deposit amount directly from your account settings. This limit takes effect immediately and can be lowered at any time. Increases to the limit will only take effect after a 24-hour reflection period.
Set a maximum loss limit for a defined period. Once this limit is reached, the w99my system will automatically block further wagering for the set period, protecting you from continued losses within a single session.
Set a maximum duration for each gaming session. W99my will send you a reminder when time is almost up, and will automatically end the session when the time limit is reached, helping you maintain a healthy time balance.
Need a short break? Activate a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or make deposits. Your account balance remains safe and withdrawals are still permitted.
Self-exclusion is a more serious step — you can choose to exclude yourself from the w99my platform for 6 months, 1 year, 3 years, or permanently. During this period, your account will be fully locked and no reactivation will be permitted before the period ends.
View a full summary of your gaming activity — including total time spent, total deposits, total wagering, and your win or loss record. This information helps you make an honest assessment of your overall gaming habits.
Gambling addiction can develop gradually without you realising it. It does not happen overnight — it usually begins with small changes in behaviour that escalate over time. Recognising these signs early is the single most important first step.
Check in with yourself honestly. If you identify three or more of the signs below in yourself, we strongly encourage you to use the w99my self-control tools or seek professional help.
Thinking about gambling almost constantly — planning the next session or thinking about how to get money to play.
Increasing wagering amounts to get the same "thrill" as before.
Repeatedly failing to cut down or stopping gambling despite having tried to do so.
Using gaming as an escape from problems, stress, or feelings of discomfort.
Lying to family or friends about the amount of time or money spent on gambling.
Borrowing money or selling assets to obtain money for the purpose of gambling.
Neglecting work, family, or financial responsibilities due to spending too much time gambling.
Feeling anxious, irritable, or restless when unable to gamble or when attempting to stop.
Answer the following questions honestly. This is not an official test — it is simply a self-reflection guide to help you assess your relationship with online gaming.
1. Have you ever felt the need to hide your gambling activity from loved ones?
2. Have you ever played longer or spent more than you originally planned?
3. Have you ever tried to recover losses by continuing to play ("chasing losses")?
4. Has gambling ever caused financial, work-related, or relationship problems in your life?
5. Have you ever felt the need to increase your wager amount to get the same level of excitement?
If "Often" or "Always" appears more than once, we encourage you to speak with the w99my support team or seek professional help. There is no shame in asking for help.
All self-control tools can be accessed in under two minutes directly from your account.
Access your w99my account using your username and password. Make sure you are calm and clear-headed before setting any limits.
Go to the "Settings" or "Profile" section in your account dashboard. Look for the "Responsible Gaming" or "Self-Control" section in the settings menu.
Select the tools that suit your needs — deposit limits, loss limits, time limits, cooling-off, or self-exclusion. Each tool comes with a clear description.
Enter your desired limit value and confirm your selection. The limit will take effect immediately. For self-pause and exclusion, a brief identity verification may be required.
If you need help using any of the self-control tools, the w99my support team is available 24/7 via live chat. We are trained to handle these situations with full empathy and confidentiality.
Answers to the most frequently asked questions from users about responsible gaming at w99my.