Terms and Conditions W99MY —
Clear Platform Usage Guide

By accessing or using the w99my platform in any way — including browsing the website, downloading the mobile app, registering a new account, or simply viewing available information — you hereby acknowledge that you have read, understood, and agree to be bound by all terms and conditions contained in this document, together with the Privacy Policy and Responsible Gaming Policy which form part of this agreement.

These terms and conditions apply to all users of the w99my platform without exception, including but not limited to users who register an account, users who make deposits or withdrawals, users who participate in any games or betting, and users who browse the platform without registering.

W99my reserves the right to modify, add, or remove any part of these terms at any time without prior notice. Any changes take effect immediately upon being published on the platform. You are responsible for reviewing these terms periodically. Continued use of the platform after amendments are published constitutes your acceptance of the updated terms.

To register and use the w99my platform, you must meet the following eligibility requirements without exception:

• You must be at least 18 years old at the date of registration. w99my strictly prohibits the use of the platform by individuals who are underage.
• You must register using true, accurate, and up-to-date personal information. Registration using a false name, another person's details, or fabricated information is strictly prohibited.
• Each individual is only permitted to hold one active account only. Holding more than one account will result in the closure of all accounts involved and forfeiture of any existing balances.
• You must be located in a jurisdiction that legally permits the use of online entertainment platforms such as w99my. Users are fully responsible for ensuring compliance with their local laws.
• You are not currently on any self-exclusion list or banned from using online entertainment platforms.

W99my reserves the right to request identity verification documents at any time as part of the KYC (Know Your Customer) process. Documents that may be required include a Malaysian identity card (MyKad), passport, bank statement, or recent utility bill. Failure to provide the requested documents within the stipulated timeframe may result in temporary suspension or closure of your account.

W99my supports a wide range of payment methods designed specifically for the convenience of users in Malaysia. All transactions are processed in Malaysian Ringgit (MYR) with no currency conversion or hidden charges.

Accepted Deposit Methods:

• DuitNow — Instant interbank transfer in Malaysia
• FPX (Financial Process Exchange) — Online payment directly from your bank account
• Touch 'n Go eWallet — Malaysia's digital wallet
• GrabPay — Mobile payment
• Boost — Local digital wallet

The minimum deposit per transaction is MYR 30. No specific maximum deposit limit is stated; however, transactions exceeding certain amounts may require additional verification in accordance with compliance requirements.

Withdrawal Policy:

• The minimum withdrawal per request is MYR 50.
• All withdrawal requests are processed within 1 to 3 business days once verification is complete.
• Withdrawals will be credited to the same bank account or digital wallet used for the deposit.
• W99my reserves the right to request additional verification before approving withdrawals that exceed certain limits.
• Withdrawals will not be processed if there is suspicious activity or an ongoing investigation on the account.

All funds in a w99my account must come from legitimate sources. W99my maintains a strict anti-money laundering (AML) policy and reserves the right to report any suspicious activity to the relevant authorities.

W99my offers a wide range of bonuses and promotions for both new and existing users. All bonuses are subject to wagering requirements clearly stated on the relevant promotions page before you accept the offer.

General Bonus Terms:

• Each bonus has its own wagering (rollover) requirement that must be met before any withdrawal from the bonus balance is permitted.
• Bonuses may only be claimed once unless stated otherwise in the specific promotion's terms.
• W99my reserves the right to void any bonus obtained through illegitimate means or in violation of the promotion terms.
• Bonuses are non-transferable between accounts and carry no cash value unless wagering requirements have been fully met.
• The time limit to meet wagering requirements varies by bonus type and will be clearly stated in the promotion's terms.

W99MY VIP Program offers exclusive benefits to loyal users including higher withdrawal limits, special bonuses, enhanced cashback, and access to a dedicated personal support representative. VIP membership is determined based on gaming activity and may be revoked if an account is inactive for the stipulated period.

Your account security is a shared responsibility between w99my and you as the user. w99my implements a range of high-standard technical security measures, but their effectiveness depends on your cooperation in practising good security habits.

User Responsibilities:

• You are solely responsible for maintaining the confidentiality of your password and account login details.
• Never share your login credentials with anyone, including family members or friends.
• Use a strong, unique password that is not used for any other online account.
• Activate two-factor authentication (2FA) for an extra layer of security provided by w99my.
• Log out of your account when done, especially when using a shared device.
• Report immediately to w99my support if you suspect any unauthorised access to your account.

W99my will not be liable for any losses arising from a user's failure to safeguard their login credentials. Any activity carried out using your login details will be considered your own unless you have reported a security breach to us beforehand.

W99my believes that enjoyable entertainment is entertainment managed wisely. The platform provides a variety of tools and resources to help users maintain control over their gaming experience and ensure it remains a healthy leisure activity.

Responsible Gaming Tools Provided:

• Daily/Weekly/Monthly Deposit Limit — Set a limit on the amount you can deposit within a given period.
• Loss Limit — Limit the maximum amount you can lose within a period of your choosing.
• Session Time Limit — Set a maximum duration for each gaming session.
• Temporary Break — Take a break from the platform for 24 hours, 7 days, or 30 days without closing your account.
• Self-Exclusion — Option to exclude yourself from the platform for 6 months, 1 year, or permanently.

If you feel your gaming habits have become a problem, we encourage you to reach out to a problem gambling support organisation in Malaysia. w99my can help you find information on available resources. Remember, gaming should be a source of enjoyment, not stress or financial hardship.

W99my reserves the right to suspend, restrict, or terminate any user account at any time and for the following reasons:

• Violation of any section of these terms and conditions
• Providing false or misleading information during registration or the KYC process
• Multiple Account Ownership
• Fraudulent activity, money laundering, or any other illegal activities
• Abuse of the bonus or promotion system
• Use of unauthorized software or methods to gain an unfair advantage
• Abusive or threatening behaviour towards w99my support staff

If your account is terminated due to a terms violation, any balance in the account may be forfeited depending on the nature of the violation. If termination occurs at the user's own request and no violation has taken place, any eligible balance will be returned once the verification process is complete.

All content on the w99my platform — including but not limited to logos, brand names, interface design, graphics, text, images, software code, databases, and the overall layout — is the exclusive property of w99my and is protected by applicable copyright, trademark, and intellectual property laws.

You are not permitted to copy, reproduce, distribute, publish, display, modify, or create derivative works from any platform content without prior written consent from w99my. Using the w99my logo or brand name for commercial purposes without authorization is prohibited and may result in legal action.

The w99my platform is provided on an "as is" and "as available" basis. While we strive to keep the platform running smoothly and without interruption, we cannot guarantee that the service will always be free from errors, disruptions, or unavailability caused by factors beyond our control.

W99my is not liable for any indirect, incidental, special, or consequential losses arising from use of the platform, including financial losses from gaming, unavoidable technical decisions, or service disruptions. Our liability in any circumstances shall not exceed the amount you have deposited in the 30 days preceding the claim.

W99my reserves the right to amend, update, or replace any part of these terms and conditions at any time. Amendments take effect immediately upon the latest version being published on the platform. You are responsible for reviewing this page periodically to ensure you remain aware of the current applicable terms.

These terms and conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or related to these terms will first be resolved through good-faith negotiation. If negotiation is unsuccessful, the dispute may be referred to mutually agreed arbitration.

If any provision of these terms is found to be invalid or unenforceable, that provision shall be deemed severable from the rest of the agreement and shall not affect the validity of the remaining provisions still in force.

For any enquiries regarding these terms and conditions, you may contact the w99my support team via live chat available 24/7 or through our official email. We are committed to providing clear and accurate responses in a timely manner.